• 24/7/365 Live Answering Services
• Inbound Email Processing
• Virtual Receptionist Solutions
• Scheduling & Reservations
• Order Entry & Fulfillment
• Technical Support

Comprehensive Answering Services and Customer Care Solutions

Our main services include answering services, virtual office solutions, inbound email processing, customer support, appointment scheduling and reservations. Other important components in our range of services are messaging, dispatching, information gathering, order fulfillment and credit card processing. Whether your needs are as simple as collecting personal and product information from your callers or as demanding as telephone and email sales and support for a nationwide advertising campaign our Customer Service Representatives can handle your calls transparently as though they worked directly for your company.

No matter what your needs may be, we can help make support available to your customers 24 hours a day, 7 days a week!

• 24/7/365 Live Answering Services Live Answering Services are a cost-effective way to handle after-hours calls. Our professional staff can be available when yours is not; we are more than just someone answering your calls… to your callers, we are your business. Greeting all your callers with a courteous and helpful voice all the time and every time they call insures that your clients experience an impeccable level of customer service.


• Inbound Email Processing Is your inbox flooded with emails? Do you have a hard time responding to your emails promptly? By utilizing our Inbound Email Processing services you can raise your level of customer service to exceptional. We reply to your messages using the protocols you create and designate. We can even follow-up with outbound phone calls (when indicated and necessary).


• Virtual Receptionist Solutions Imagine having live agents working for your business 24/7/365 at a fraction of the cost of a full-time receptionist. Regardless of whether your business is small or large, we provide call handling solutions that enable you to operate more efficiently while lowering your overhead.


• Scheduling & Reservations We offer cost-effective solutions which can free your staff from the mundane tasks of taking reservations and scheduling appointments. Our agents are trained to use online calendar systems and can effectively fill your schedule according to your specifications. Also, confirmation calls can be made to insure appointments are kept.


• Order Entry & Fulfillment Our skilled and experienced agents can quickly take your orders using your current e-commerce website or using our internal order systems. Up-selling and cross-selling are available as part of our suite of services. Also, front-end voice greeting announcements can be added to eliminate callers that aren’t serious about making a purchase.


• Technical Support Our staff can alleviate some of the burden that 24-hour support places on your staff. Our agents can log-in to your trouble ticket system to process calls or open tickets. Priority clients can be transferred directly to your technical staff 24/7 when needed. Routine questions can be answered via a FAQ list.