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About Us


Answering services have been around since the invention of the telephone which took place over one hundred years ago. While many prognosticators predicted that live telephone answering services would become unnecessary with the creation of cellular phones, text messaging and newer technologies, answering services have, in fact, become more popular than ever. The underlying truth behind this trend is that people like speaking with other people.

If you are looking for a product or service, would you rather speak with a live person or leave a message in a voice mail?

The vast majority of people prefer speaking with a live person, so it only follows businesses looking for a competitive edge would see this desire as a means to offer superior customer service experiences.

We have been in the customer service industry for more than 20 years.

AnswerFirst Answering Services & Customer Service SolutionsBusiness Answering Services is a division of AnswerFirst Communications.  AnswerFirst has been providing quality answering services since 1985. Our newest call center was completely renovated in 2013 specifically as our center of operations and provides a safe and comfortable environment for our customer service agents. Our call center is located in historic Ybor City, near downtown Tampa, FL. Tampa was chosen as the corporate site because of its growing demographics & centralized location in Florida. With its beautiful white beaches and wonderful climate, Tampa is a great place to live and work.

Looking for more information about our services?

Fill out this simple form and download our free Pricing & Plans Packet or call 1-800-645-2616 to speak with a Business Development Specialist.