Call Us Now: 1-800-645-2616

Inbound Email Processing

Our call center service provides live agent service for your inbound customer service calls but what about those that are trying to contact you via email? Who is servicing those individuals needs when you are not in the office? In today’s competitive business market, immediate customer service response is imperative. Whether clients or potential clients contact you via phone or email, they should not be expected to wait for a response. Just as we process your after hours phone calls, giving your clients the satisfaction of immediate response, we can reply to your inbound emails using the custom protocols with which you provide our agents. By integrating our inbound email processing service, you can raise your level of service beyond expectations. How it works? We will provide you with a unique AnswerFirst email address. All you need to do is set up your customer service email inquiries to copy us at the email address provided. You can set your protocols such that we handle all of your inbound emails 24/7 , or during business hours, we can setup your account to simply ignore these inquiries while your staff is in house handling them. After hours, instead of those emails sitting and waiting until morning, we can reply for you using the protocols you put into place. We can even follow up with outbound phone calls (if necessary) to satisfy requests. Whether handling replies to simple customer service requests or assigning IT support alerts to your after hours on call technician, we’ve got your back.