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Professional Answering Services

When Can Your Business Benefit From Using An Answering Service?

Our live answering service is useful to you when:
  • your office is unattended like during the weekend or after-hours
  • your main line is engaged and callers can’t get through,
  • there has been a natural disaster or an unannounced issue with the telephone or power infrastructures in your area,
  • you wish to work undisturbed,
  • you have high call volume or need to cover high call periods,
  • you are short-staffed due to employees calling in or being unable to get to work on time.
Our team is based in Tampa (we don’t use overseas staff). Our Customer Service Representatives are ready and waiting around the clock, ensuring you never miss a call. We deliver your messages via phone, email, text message, fax or pager. You can choose multiple options for message delivery or you can go online to our secure website and retrieve your messages there. Our 1 Rate Plan means that you pay as you go only for what you use (no unused calls or minutes). We bill in 15 second increments (no 1 minute rounding) and we only charge you for live operator time when our Customer Service Representatives actually answer your phone calls. This rate structure provides the highest level of motivation to answer your calls quickly and professionally. You have access to our free Client Web Access to listen to your calls in real-time for proficiency and accuracy. We believe offering this free online transparency enables you to feel confident we are handling your business YOUR WAY.